Help Center

Why I did not receive my order confirmation email?

Once your order is placed you will receive a confirmation email. If you did not receive an email, please check the email address provided and/or check your Spam (Junk) folder.

Why I did not receive my shipping confirmation email?

Once placed, orders typically leave our warehouse within 1-3 business days. Once your order is shipped, tracking information will be provided in your shipping confirmation email. If you did not receive an email, please check the email address provided and/or check your Spam (Junk) folder.

Where is my order?

To find out where your package is, Click on “Order Status” (https://www.reinys.net/order-status). If your order says "Processing", we're packing it up. If it says "Complete", we've handed it off to a shipping carrier and you can view any available tracking information in your client area. If your order is shipped, tracking information will be provided in your shipping confirmation email. If you did not receive an email, please check your Spam (Junk) folder.

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